Closing a Defect Ticket

[Prem Sharma]

Hello,

Perhaps it's just been a while since I last used JIRA. When closing a JIRA ticket, the "Resolution" under status remains as "Unresolved".

How do I go about ensuring that this changes to resolved?

I hope to hear soon. Thank you

[Tarun Sapra · Accepted solution]

Hello @Prem Sharma 

Here's a step by step guide to setup the workflow transition screeen to update the resolution.

https://confluence.atlassian.com/jirakb/mapping-a-screen-to-a-workflow-transition-720634253.html

[Prem Sharma]

Hello,

Thank you for your response. This worked. Thank you very much. Much appreciated.

[Jack Brickey · Accepted solution]

i really dislike that by default every workflow you create does not requiring Resolution to be set. :-(

Ultimately you need to update your workflow to do one of two things:

• add a screen to the transitions to Done (or similar ending status) that includes the Resolution field. Also set a Validation to require that field be set on that transition. This option allows the user to select the Resolution.
• add a post function to the transitions to Done (or similar ending status) that sets the Resolution to Done (or whatever you want). This creates a static resolution.

In either case be sure to add a post function to clear the Resolution on any 'reopen' transition. 

[Prem Sharma]

Hi,

Thank you for your response. I have been doing exactly that, but strangely no luck in closing the ticket fully. All tickets, no matter the status, shows up in the "Show Open Issues" on the left

[Prem Sharma]

Hi Jack,

I tried created a post function, and tat works too. Thank you for your assistance.