Keith, you have posted this in the Jira Software collection but I have a suspicion that maybe this is for Jira Service Desk given you are talking queues and Agents. Assuming so, please edit the queue where you are undesirably seeing closed issues. Inspect the JQL for the potential cause. My first thought was that the JQL was considering closed using the resolution and maybe you were not setting but your images indicate that you are. So I’m thinking that while the name of the queue is “all open” in fact it is not excluding Closed status or resolution is not empty.
Welcome to the community!
Which type of board are you using?
It is important to note that a board and sprint's definition of done is "in the far right hand column on the board". The status and category do not matter beyond the status being in that column.
The solution is as follows:
Once you move them to this status, they will disappear from the board, but as they are technically mapped to the far right column, they won't be carried forward to the next sprint. :)
Please give a try and let us know how it goes!
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