Closed issues still display in "My Open Issues" filter

I'm pretty sure we set up our workflow correctly, as our testers are able to to transition the issue to Closed once they are done with the "In Validation" part of the workflow. All issues are now marked "Closed". But they are still displaying in the "My Open Issues Filter". Any idea where we may have gone wrong?

1 answer

2 votes

I think you have not taken account of the resolution

The resolution field needs to be set for (the main part of) JIRA to see the issue as "resolved", and hence not appear in things like the "my open issues".

Take a look at your workflow, and look at the two sets of transitions:

  • For any transition that is from a status you think of as "closed" back to one you think of as "open", make sure you have a post-function for "clear resolution"
  • For any transition that is from a status you think of as "open" to one you think of as "closed", either
    • Add a post-function that sets the resolution to something standard
    • Make sure it goes through a "transition screen" that has the resolution field on it

Note, if going for the second of the "close" issues, you should never put the resolution on any other screen.  It should only go on "resolve/close/end/done/duplicate/reject type transition screens"

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