Cloning of issue doesn't follow new configuration setup for project, when issue being cloned is old Edited

I changed the configuration of project and added new custom fields as a Mandatory. Now when someone attempts to clone issue that existed even before changes were made in project, issue doesn't need to have new fields at all.

This allows to creates issues with critical information missing in it and need a solution to handle this condition.

2 answers

1 votes

The Clone feature tends to lead to this and other kind of inconsistencies, like enabling the possibility of creating an issue with values that do not apply to the actual circumstances of the new issue being created.

It's not a surprise that disabling the Clone option in Jira counts with its own How-To article.

It is also possible to forbid Clone option just in a project, by effectively adding the following property to all statuses in use by any of the workflows mapped to the issue types set on that project, which is not very maintainable or recommendable:

jira.permission.create.clone.denied

Please, also note that adding this property may have a negative impact on calls to the API.

Hope it helps.

0 votes
Alexey Matveev Community Champion Jan 09, 2018

Hello,

You could update all existed issues with the critical information. Then everything would work as expected.

Yes we can but then users that are not aware of the changes in project can still keep working on such issues without filling new fields and it would be missed in the report.

One good thing is any edit (using edit button) gives error if mandatory fields are not filled, before saving any change. But this can possibly be not needed.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,772 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot