Clear account field on issue when moved between projects

[Sigridur Harpa Hannesdottir]

Hoping someone can help me, not finding anything with my dear friend Google :)

When I move an issue to a certain project (project X) I want the account field to be cleared because in project X there is one or two accounts that are used and they are not available in other projects.

I added a post function on the create transition in the workflow on project X: "Clear Field Value (JSU): Field: Account" and selected that Precondition is ignored.

I was hoping that when I moved an issue from another project to project X, the issue would not keep their current status, but go through the create transition of project X and therefor the account field would be cleared.

How can I do this?

Can I do this through the workflow?

Best regards

Sigga Harpa

[Thomas Schlegel · Accepted solution]

Hi @Sigridur Harpa Hannesdottir ,

moving an issue is not the same as creating one. There's no new issue after moving, just the old one with a new key. E.g. you can still find the issue if you search for its old key.

That's why the create-transition is not triggered by moving an issue.

Do you have the Scriptrunner app? If so, you can create a custom listener which is triggered by the "Issue Moved" system event and removes the field value with your custom listener by script.

[Sigridur Harpa Hannesdottir]

Hi Thomas.

Thank you for your reply. Yes we do have Scriptrunner.

One question - I select the Event= Issue moved and the project, is that project X then? The project issues are moved to?

Best regards

Sigga

[Thomas Schlegel]

I think it should be the one you are moving the issue to. This is the one, where the event is fired as far as I know. 

[Sigridur Harpa Hannesdottir]

Great thank you.