I have a backlog of old emails in my JIRA queue that I would like to delete, hundreds. I have read that stopping the JIRA service and starting it again will clear this but the emails just seem to go back into the queue again when started.
You seems to be bumping into this issue as the documentation below:
Try to see if the resolution helps.
Hope it helps, cheers :)
If its still putting the outgoing emails in queure again then you must check with the SMTP server configration with JIRA or if there is a memory problem. You can check for the cause in the application server log file.
You may like to refer this below links -
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