Clear Assignee

[IT]

Hi,

I have to clear assignee field when issue is updated.

I have custom field Groups(single - select list)

If the value is updated for this my assignee field should be clear .I tried with Listener but it not happening 

Thanks

[Dave Mathijs]

Hi @IT , this can be done with an automation rule, either for specific project, multiple projects you select or all projects.

Issue trigger: Field value changed (Rule is run when an issue's field value changes.)

[IT]

Thanks @Dave Mathijs 

It's happening 

Can you please tell why we cannot do with listener (Assignee (system field))

[Dave Mathijs]

Listeners may be based on issue events, they are most useful when you want to drive or affect external systems from events which occur within Jira.

For this use case, I simply prefer an automation rule above a listener. It's easier set up, you can do it via the UI and automation is designed for these kinds of triggers.

[IT]

Thanks @Dave Mathijs 

[Dave Mathijs]

Thanks to accept the answer if it helped you.

[Dan Anas]

Hi, Dave! I hope you're well! What was the action you used on this automation rule??