Changing the Knowledge base/portal layout

[Ann Marie Guinan]

Hi there, 

We have recently moved to the new Knowledge base/Portal layout, however the option to submit a support ticket now sits at the bottom of the page rather than the top, is it possible to change this layout? Or make it more prominent that you need to go to the bottom of the page to create a support ticket?

https://futureticketing.atlassian.net/servicedesk/customer/portal/1

[Angélica Luz]

Hello Ann,

Thank you for getting in touch with Atlassian Community!
Currently, it's not possible to change the layout or make further customization of the customer portal.
In this case, the button appears on the bottom of the page, because you are using the feature "Category", so all categories/articles that appear on the list will be above the button.
We have a feature request where our developers are collecting feedbacks related to the new customer portal. I linked this question as an internal comment, but feel free to add your comments:
- https://jira.atlassian.com/browse/JSDCLOUD-6308

Regards,
Angélica

[Ann Marie Guinan]

Hi @Angélica Luz, 

Nice to speak to you again, That's great thank you for your quick response. 

I will take a look at the URL you have sent me, in the meantime. If I remove the categories will the Get help option move to the top? This means our clients cannot see the self help options yes? 

Thanks, Ann Marie 

[Angélica Luz]

Hi Ann,

Yes, if you remove the category the portal will look like before. The button will show on the top and the customers will need to search for articles on the search bar.

Regards,
Angélica