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Changing back workflow status names

philipf

Cloud software

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I created a new project, and edited the workflow

- To-Do = requested

- In progress = partial

- Done - received

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That works fine, but when I edited the status names, it changed all workflows that have to-do, in-progress, and done.

I go to change it back and says I can't because that names already exists.

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I need to change this back, as many mature projects are impacted, and I don't think I can create a new status and just swap it in since that will affect existing tickets that won't be querable anymore? Or does a mapping take care of that?

Accepted answers

Dave Mathijs

Hi @philipf are you working in a company-managed project or a team-managed project?

All comments

Dave Mathijs

Hi @philipf are you working in a company-managed project or a team-managed project?

philipf

company managed, I am thinking to delete the tickets I created, they be be blocking the tickets,

Otherwise, will go through one by one, load new workflows, and migrate tickets.

philipf

I was just hoping there was a way to have the original statuses go back, It let me change them from, but can;t change them back saying 'these statuses are already in use"

philipf

going through one by one, using the time to clean up the workflow structure so not the worst thing.

Now I know, always create a new status, don't update existing ones, even if a new and bespoke workflow.

You guys should make that more obvious, or maybe I am just an idiot. Either way, life goes on.

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