Changing Default Priority

Dustin Abarca
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May 1, 2024

Hi community,

I'm working on updating our company's Priority levels and SLAs and noticed the default Priority setting is set to 'Medium'.

My thinking is everything should be defaulted to Low and based on a condition/automation the priority would change if needed.

Question is.. If I were to change the default to 'Low' or 'Lowest', would that automatically update all existing tickets priorities or only new ones moving forward? Hoping the latter but wanted to double check with the community. Thanks.

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Matt Parks
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May 1, 2024

I  just did a quick check in my Stage environment and changing the default priority in a Priority Scheme did not impact the priority on any existing issues that use that scheme.

Dustin Abarca
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May 1, 2024

thanks Matt for testing!

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