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Changing BASE URL when opening Jira to public DNS?


At the moment we have our Jira server deployed with Internal hostname. (eg. and all customers on internal network can access it.


What we want to do now is to open Jira so it is accessible from public Internet.

We will create a new external DNS record (eg. "") for this.

What I want to ask is if changing the BASE URL in admin area to new external DNS is all I need to do for the links to issues / resources on boards to be working for public internet.

I presume that when I change the base URL all links will be transformed....

I guess same process applies for Confluence server?

Thank you for you input!

1 answer

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Answer accepted
Alexis_Robert Community Leader Nov 04, 2019

Hi @Jan_Treger , 


if you want your Jira Service Desk instance to be accessible from the internet, you will indeed have to change its Base URL to a DNS that is accessible from the internet.

Doing so will change all the internal links from to for example.

Same thing applies to Confluence !


Let me know if you have any questions, 



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