I need to change the username for some users, which can not be changed using the admin interface. I have database access (Oracle). Which tables should i look into for making this change?

We use JIRA 4.4.5 (and are upgrading to 5.2.x soon on our server).

Note: Is there a reason for not chaging the username?

Kind regards

Carsten

2 answers

1 accepted

You can easily change username using the script runner plugin. Ref : https://marketplace.atlassian.com/plugins/com.onresolve.jira.groovy.groovyrunner

That doesn't really "rename" it, but it'll have the desired effect.

I'd highly recommend it on it's own merits, but I have to recommend it again over messing with the database. The reasons for not changing a username are simple - it's used as a primary piece of information in many places and it's a nightmare to edit them. I think I worked out you need to hit up to 18 places (different columns in different database tables). It also potentially messes up audit trails

Hi Carsten,

I really wouldn't recommend that you change the username through the database because there are too many places that it can go wrong, so that really isn't the way to go. So, by far the safest and most reliable method is to perform the steps outlined below:

  1. Create an XML Backup
  2. Execute a global find and replace for the username
  3. Restore JIRA with the new backup

However, as you are upgrading to 5.2 soon this be the perfect oppotunity to change the usernames at the same time, (assuming you perform the upgrade using the XML export/import route). Essentially the process I'm suggesting would require that you configure a new instance of 5.2, export your data from the current instance and process it as described above, then import it into the newly installed instance of 5.2.

Once the data has been transferred and the usernames have been fixed, you can follow the instructions in this document to restore your configurations from the old to the new instance: https://confluence.atlassian.com/display/JIRA/Upgrading+JIRA+Manually#UpgradingJIRAManually-3.PerformingtheUpgrade

Unfortunately this is the only reliable solution I can suggest to you at this time, although we do have an open feature request to ask that our developers provide the in-app functionality to change usernames in JIRA, so I would suggest that you watch/vote/comment on that ticket to make our developers aware of your interest in this functionality, (you might also find some user solutions in that ticket but I can't recommend any of them): https://jira.atlassian.com/browse/JRA-1549

You can also see this knowledge base article, which documents a solution that involves creating a new user with the desired username and then using the bulk change function to change the assignee and reporter but this solution won't allow you to change the username for any comments, filters, dashboards, notifications etc: https://confluence.atlassian.com/display/JIRA/Changing+Usernames+in+JIRA

All the best,
John

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,304 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot