Change user's directory


We have a Jira instance that uses multiple LDAP servers to authenticate users.

We recently created a new LDAP server, But we will transfer some users from one of the old server to the new server.

But, these users are existing users and some have existing issues assigned to them.

Once they are deleted from the old LDAP they will not be able to authenticate, we also know that once a user is created and pointed to a specific ldap, he could not be pointed to a new ldap anymore.

The only procedure that we know is to re-assign the issues to another user, delete the user, re-create the user and point to new ldap, then re-assign the issues back to the user.

What we want to know is if there's other easier work around for us. Much better if there is a way to automatically authenticate the users to the new ldap if the authentication to the old ldap fails (if possible).

Thanks in advance!

1 answer

1 accepted

This widget could not be displayed.

If you are using JIRA 5.0.3 & above and the directories type are delegated, thenyou can use the move user directory features. See the screenshot in this ticket:

How to migrate a single user from one directory to other?

Hi Srinivas,

At the moment, you can only transfer the whole directory but for a single user, this is currently not possible. See

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

78 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you