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Change user's account if he already loged in

Kseniya Zhukova
Kseniya Zhukova Jan 11, 2022

Hi,

I have a user (account 1) who was registered in Jira with email 1. He was tracking his time at this account. After he logged in to Jira with email 2 and Attlasian automatically created a second user (account 2) with email 2.

As he is using most of his time email 2, we trying to change at 1 account email 1 for email 2. But we couldn't because account 2 already exists.

 

Is it possible, that we can transfer all his tracking history from account 1 to account 2?

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Jack Brickey
Jack Brickey
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Jan 11, 2022

Could you not simply reallocate the issues associated with account 1 to account 2?

  1. find all issues assigned to account 1 and use bulk edit to reassign to account 2
  2. repeat #1 for Reporter and Watcher. If you have any custom fields of type user picker check those too.
  3. deactivate account 1
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Kseniya Zhukova
Kseniya Zhukova Jan 17, 2022

Will this work only on issigned issues, and how to transfer log time from user 1 to user 2

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