One of our admins accidentally created a new resolution, "Unresolved" (instead of Unresolved), and I found that we've got about 100 tickets that are closed, and in this state. Its mostly fine, but confusing for some of our users looking at tickets later to confirm they've been completed.
Is there a way of changing the resolution state in a bulk manner without reopening and re-pushing them thru their workflows of all those tickets?
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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