Change request

[Aleksandr Ganiyev]

Hello everyone,

I use jira service management.

We have change request workflow and we use yourself fields for this workflow but in this ticket occurred notification -  screen below.

Could you help me - how can i remove this notification from ticket? 

[Brant Schroeder]

@Aleksandr Ganiyev 

Here are a few things you need to check into -

1) Go to Project settings >> Screens - Make sure the field in question is there associated with the issue type that your request type is based on.

2) Go to project settings >> Request types and click on the "Issue View" tab and verify whether the custom field in question is listed or not.

3) Go to Settings (from the System configuration under issues) >> Custom fields - Verify that the custom field in question is there and it is associated with your screens/contexts (i.e. associated with your project in question)

The "Risk Summary" tab is part of Risk insights in change management - https://support.atlassian.com/jira-service-management-cloud/docs/what-are-risk-insights-in-change-management/

Here is also a good article about risk insights. https://community.atlassian.com/t5/Jira-Service-Management-articles/New-feature-Gather-data-and-add-context-for-every-change-request/ba-p/2051187