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Change priority based on due date (service desk)

Hello,

 

I'm trying to change the priority based on the due date.

Ex:

High when due <= 1d

Medium when due <= 3d

Low when due > 1w

 

I tried a lot of things in automation, read a bunch of people with the same problem but can't get it to work... Any help would be appreciated :D

 

2 answers

1 accepted

0 votes
Answer accepted

I ran a test and it does work. If you are using the JIRA system field duedate make sure you have permission on that field (this is typically leveraged in the Sprint planning, but you can still use it; make sure you have the Schedule Issues permission).

Then, I setup an automation rule (still needs tweaking)

first test

- issue created
      - duedate <= 1d then set priority = High
      ELSE if
           - duedate <= 3d then set priority = Medium

and so forth. What you may need to do is change you logic so instead of it being > 1w you may need to do > 4d; or if your middle test is <= 1w then you should be good. 

Hope that helps.

It finally worked. Seems like the only issue i had was to untick the box "only include issues that changed since the last rule"....jira 5.PNG

Like Bill Sheboy likes this

Hi @Vincent 

That should be possible with an automation for Jira rule.  Would you please post images of your automation rule and the audit log showing details of an execution which does not work as you expect?  That may help explain what is happening.  Thanks!

Kind regards,
Bill

Here's my latest attempt based on someone that tried the same thing : jira1.PNGjira 2.PNG

 

And the audit log (in french unfortunately)

And here's another attempt :jira 3.PNG

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