If I click on the issue type and want to change it, e.g. task -> bug, then it used to just change it right away. This was very quick and easy to use.
But since about a week ago changing the issue type brings me to build move page where I have to change the type again and go through a 3-step process just to do this. It is very annoying and results in no-one changing issue types anymore.
Does anyone else have the same problem, and if so knows how to revert back to the old in-place changing?
We are using the next-gen board.
Hmmm... I am using the next-gen project (or what it is called) and there is no workflow configuration or similar. I only have a page where I can specify issue types and it looks like below. I can't really find any setting similar to what you are describing...
Also, this just started happen out of the blue without any changes from our side to the issue settings,
Thank you all for reaching out to Community!
I would like to share some updates regarding this issue.
The question was posted in August 2019 and at that time there was a bug regarding next-gen projects and it was fixed, that why it started working for Fredrik again.
This issue started happening again and it was reported as a new bug:
Please, click on “This affects my team”, so our dev team can be aware that your site is affected by the bug and also watch to receive future updates.
The priority of the bugs increases based on affected customers and currently, only 5 reported this issue.
Also, it will be based on impact, but it was already escalated internally and soon it should have an update.
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For what it's worth, I also have this problem. Our project is quite new and I haven't done anything with configuration that I know of. I can change between any issue types, except for changing to "Task". So I can create a Task, and I can change from "Task" to "Bug", but then I can't change back to "Task" because instead this move workflow pops up.
It is quite frustrating and I don't know how to work around it.
This is not a "problem" in the software. The problem is that you have configured Task and Bug to work in different ways, so when you want to change the type from one to the other, the software needs to go through a validation process to make sure the data on the issue remains valid for the new type.
Changing the issue type should be a rare event and one the humans should be thinking about. If you're doing it a lot, you should be looking at your process and asking why people are creating issues of the wrong type.
Anyway, the short answer is just "Yes, you need to use "move" because you've got different configurations". There's nothing else Jira can do, you need to look at your process and configuration if you don't want to have to use move.
If you change the issue type and Jira takes you to the "Move" wizard, pay close attention to the fields it asks you to modify during that process. Are there any "weird" fields that you don't recognize? If so, those might be your problem. In my case, I kept noticing that Jira asked me to modify a custom field that wasn't part of my project. Then I found two, rarely used custom fields that were assigned to all projects and all issues types. Since my project didn't use either of those custom fields, I think Jira was having trouble mapping the types. To fix, I went into Settings --> Issues --> Custom Fields, then searched for the name of field(s) I was prompted to edit during the "Move" wizard, then edited the custom field's context so that it no longer applied to my project. Note that only an admin can take these steps. Anyway, once I did that, the two custom fields in question no longer effected my project, Jira no longer tried to map them when changing the issue's type, and I'm no longer redirected to the "Move" wizard when changing issues types.
@Nic Brough _Adaptavist_ it looks like you are not reading it carefully.
In all the comments here, users wrote that no one has made any changes either with the field configurations or with the workflow, and everyone has the same problem. And all the comments end up with that the problem not being resolved.
But with perseverance, you continue to repeat the same thing that we've made some changes in settings.
What does your "community leader" badge mean? does that mean you give bot answers?
Any real people here who can solve such a problem?
I have just gone back and re-tested. It is the same, it works fine for me, when you follow what Alexey originally answered. Although he only really answered about company-managed (classic) projects, the same principle applies to team-managed (next-gen) ones - if you configure issue types to behave differently, then they will, and you need to look at the differences.
@Nic Brough _Adaptavist_ looks like you didn't even try to test the problem.
I have the same problem as described by the guys above.
I can easily change the task type from "Bug" to "Task", but vice versa "Task" to "Bug" it redirects me to this "Move" screen
Below is a screenshot with the fact that I have the same fields for both issue types and issue types are configured in the same way
So please NOW explain to us what is the problem and how can we solve this?
Please do not pretend that there is no problem when several people signal to you that there is one.
Nic, can you clarify what you mean by "Alexey's answer is why"?
I have no workflow configurations, and I can change the issue type seamlessly between Seed and Story despite the screen configurations being different between those two issue types. Furthermore Story and Bug have the same screen configurations.
See comparison among the three issue types at https://video.drift.com/v/absyOnowkJG/
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