Change date format displayed on various fields in tickets

[Eleni Timini]

where can the date format used in various fields in tickets change?

I was expecting to see it under General Configuration-Settings but there is nothing there.

[Tomasz Bis]

Hi all,

I have been trying to change time format just now as per above instructions.

It doesn't seem to be allowing me to change the time from USA am/pm to European 24h format.

Is it something that can be done please?

[Madar_ Andrew]

Has this been resolved because I cannot change the date format?

[Angélica Luz]

Hello @Arthur Bershadskiy,

Thanks for reaching out to the Community!

Both tickets I shared previously were closed and the updates were added to the description.

Please, check them for further details:

• New issue view: custom date/time format setting not respected in the new view
• New Issue View does not respect Jira's Advanced Settings Date Format

Now, there is a new suggestion and it’s currently “Under Consideration”:

• Allow further customization for date and date/time field (that's not limited to locale)

Kind regards,
Angélica

[Angélica Luz]

Hello @Eleni Timini,

Thank you for reaching out to Atlassian Community!

In order to change the date format in Jira Cloud, you can go to Cog icon > System > General configuration > Advanced settings as Nic mentioned, and also on Look and feel you can change the date and time formats.

Currently, there is a bug in the new issue view where the date settings are not respected. With this said, changing the settings on Advanced settings and Look and feel, won’t make a difference on the new view.

• New Issue View does not respect Jira's Advanced Settings Date Format
• New issue view: custom date/time format setting not respected in the new view

If you have any other questions regarding this matter, please let us know.

Kind regards,
Angélica

[Eleni Timini]

Thanks for your reply.

In Advanced settings I see the date format being d/MMM/yy and the date.time being dd/MMM/yy h:mm a

In the look and feel the complete date is dd/MMM/yy h:mm a and the day/month/year format is dd/MMM/yy

BUT.... in the tickets I have 2 custom fields and the dates come with the format yyyy/mm/dd

Surely, the custom field dates do not pick anything from the settings, but where are these picked?

[Angélica Luz]

Hi Eleni,

Your settings are correct, but due to the bug, it won’t reflect on the custom fields.

You don’t need to change anything, for now, please, watch both of the bugs I mentioned in my previous response and once those are resolved, the custom fields will show the correct date format.

[Eleni Timini]

ok, got it. I will watch those 2 issues then.

[Arthur Bershadskiy]

@Angélica Luz Is there any update on this issue? 

[Nic Brough -Adaptavist-]

It's under General Configuration -> Advanced Settings