Change Queue view

[Jim Walsborn]

Is it possible to change the view of current queue in order see a summary or preview of the ticket?

[Yogesh Mude · Accepted solution]

Hi @Jim Walsborn

Welcome to the community!

Could you please elaborate more details about what you are looking for.

[Jim Walsborn]

In the queue, you can customize which columns to view, i.e. Key, summary, created, etc.  But you do not have the option to preview the ticket contents without actually opening the ticket.  I want to be able to preview the ticket body without opening it.

[Yogesh Mude]

 I want to be able to preview the ticket body without opening it.

Do you mean Description?

[Jim Walsborn]

Yes.

[Yogesh Mude]

Then you can be able to add the Description field from the Column and able to see the ticket body without viewing the ticket.

[Jim Walsborn]

Description works pretty well.  Thank you.

[Yogesh Mude]

HI @Jim Walsborn

If you feel this answer helps you to solve your issue then please dont hesitate to accept this answer. It will help others those who will face same issue in future.

[Jordan Marroquin]

Do we know why we cannot add a preview to the queue interface?

I am trying to get it in this format: https://jira.atlassian.com/projects/CLOUD/issues/CLOUD-7967?filter=allopenissues 

[Alexey Matveev]

Hello,

It is not possible. You can not preview an issue in the queue interface.

[Jim Walsborn]

Thanks for the info.