Change JIRA Cloud base URL

[Paul Chirila]

Hi,

How can I change my Jira Cloud URL from Something.atlassian.net to SomethingElse.atlassian.net ?

Thanks,

Paul

[Manon Soubies-Camy _Modus Create_ · Accepted solution]

Hello @Paul Chirila,

You can't just change the URL, you'd have to do a cloud-to-cloud migration, see links below:

• Changing the Cloud Instance URL Address or Migrating to a New Cloud Instance
• More Easily Change Atlassian Cloud URL Domain

Hope this helps!

- Manon

[Jacob Singer]

Perfect. Thanks!

[Nic Brough -Adaptavist- · Accepted solution]

You need to buy the new Cloud url, export all the data from the old one, import it into the new one, and then shut down the old one.

See https://confluence.atlassian.com/cloudkb/changing-the-cloud-instance-url-address-or-migrating-to-a-new-cloud-instance-691011835.html

[Manish Kumar]

Why can't Atlassian make it easy to update Cloud URL?

[Nic Brough -Adaptavist-]

Complexity of the task across the services, plus building a decent front-end UI and supportable policies for it is adds up to a chunky bit of dev time, and they simply have other priorities.

[symeonidisfx]

this really makes no sense, changing the URL should not involve any cloud, files or data at all, this is just DNS matter and should be handled in this level only

[Nic Brough -Adaptavist-]

It really is not that simple.

However, it can now be done in the UI, rather than having to ask Atlassian to do it.  To give you an idea of why it's not that simple, the change can take a few hours to take effect while all the computers are catching up, and because it's a complex task, Atlassian limit the number of times you can do it .

[Paul Chirila]

Thanks everyone!