Chain Link JIRA tickets

Geth z
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 26, 2022

Hi,

We use JIRA to log customer issues.  If a ticket is similar to a previous, we link that ticket by relates to.

Is it possible to cascade these links?  For example ticket A, is set to relates to ticket B.

A new ticket C is created.  I link this to ticket B, but I also have to manually define the link to ticket A.  How do I set it so that by link C -> B it automatically links C -> A as well?

Thanks in Advance.

 

1 answer

1 accepted

0 votes
Answer accepted
Gaurav
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 25, 2022

Hello @Geth z 

Welcome to the community!!

In order to create a link between Ticket C and A as well, we can leverage Automation.

Do we need to link all issues linked to Ticket B to the newly linked Ticket C or do we want to restrict this to a particular link type? This will help in setting up the Automation.

Hope this helps.

-- GG

Lalithesh Channu
Contributor
September 13, 2024

Hi @Gaurav 

I have the same requirement. Tickets A and B are linked and if any ticket is linked to ticket C, it should be linked to Ticket A as well. Could you please help me with this?

Thanks in advance!

Gaurav
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 24, 2024

Hello @Lalithesh Channu 

As I understand, the Ticket A is linked to Ticket B, and now if Ticket C is linked to Ticket B, it should be linked to Ticket A. Also, all of the existing tickets linked to Ticket C should be linked to Ticket A as well.

Kindly confirm is this is the expected functionality that is required.

--GG

Suggest an answer

Log in or Sign up to answer