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Chain Link JIRA tickets

Geth z I'm New Here Apr 26, 2022


We use JIRA to log customer issues.  If a ticket is similar to a previous, we link that ticket by relates to.

Is it possible to cascade these links?  For example ticket A, is set to relates to ticket B.

A new ticket C is created.  I link this to ticket B, but I also have to manually define the link to ticket A.  How do I set it so that by link C -> B it automatically links C -> A as well?

Thanks in Advance.


1 answer

0 votes

Hello @Geth z 

Welcome to the community!!

In order to create a link between Ticket C and A as well, we can leverage Automation.

Do we need to link all issues linked to Ticket B to the newly linked Ticket C or do we want to restrict this to a particular link type? This will help in setting up the Automation.

Hope this helps.

-- GG

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