Categories in Jira Service Desk

Hi All,

I'm migrating from GLPI to Jira Service Desk.

In GLPI, we can configure "categories" for tickets.
For example, we can choose :

  • Account > Password reset
  • Account > Account Update
  • Account > Account deactivation
  • Software > Installation
  • Software > Update
  • ...

How can we configure this in Jira SD. I did some research without understand how it works :)

Thank you in advance



1 answer

1 accepted

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All of those are "request types".  You could simply name the types as you have in your question, but it might work better to have a different portal for each group (so, an account portal, a software portal and so-on)

Understood thank you Nic

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