I'm migrating from GLPI to Jira Service Desk.
In GLPI, we can configure "categories" for tickets.
For example, we can choose :
How can we configure this in Jira SD. I did some research without understand how it works :)
Thank you in advance
All of those are "request types". You could simply name the types as you have in your question, but it might work better to have a different portal for each group (so, an account portal, a software portal and so-on)
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