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Categories in Jira Service Desk

Hi All,

I'm migrating from GLPI to Jira Service Desk.

In GLPI, we can configure "categories" for tickets.
For example, we can choose :

  • Account > Password reset
  • Account > Account Update
  • Account > Account deactivation
  • Software > Installation
  • Software > Update
  • ...

How can we configure this in Jira SD. I did some research without understand how it works :)

Thank you in advance



1 answer

1 accepted

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Answer accepted
Nic Brough Community Leader Sep 25, 2017

All of those are "request types".  You could simply name the types as you have in your question, but it might work better to have a different portal for each group (so, an account portal, a software portal and so-on)

Understood thank you Nic

Hi Nic,

Intressting topic what do you mean with "different Portal"? Different project  to have another customer portal?

As I work with different teams so I dapt the queues and works with components each component is a department that should resolve tickets. No I'm thinking to split 2 projects from IT and Other departments

Thank you in advance



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