It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Categories in Jira Service Desk

Jamel Boustaoui Sep 25, 2017

Hi All,

I'm migrating from GLPI to Jira Service Desk.

In GLPI, we can configure "categories" for tickets.
For example, we can choose :

  • Account > Password reset
  • Account > Account Update
  • Account > Account deactivation
  • Software > Installation
  • Software > Update
  • ...

How can we configure this in Jira SD. I did some research without understand how it works :)

Thank you in advance



1 answer

1 accepted

0 votes
Answer accepted
Nic Brough [Adaptavist] Community Leader Sep 25, 2017

All of those are "request types".  You could simply name the types as you have in your question, but it might work better to have a different portal for each group (so, an account portal, a software portal and so-on)

Jamel Boustaoui Sep 25, 2017

Understood thank you Nic

Abdelali Boumalek Mar 21, 2019

Hi Nic,

Intressting topic what do you mean with "different Portal"? Different project  to have another customer portal?

As I work with different teams so I dapt the queues and works with components each component is a department that should resolve tickets. No I'm thinking to split 2 projects from IT and Other departments

Thank you in advance



Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Jira

Try Jira Cloud for Outlook: Organize your work without leaving your inbox

Hi Atlassian community, My name is Max and I work on the product integration team at Atlassian. I am pleased to announce the early access program for the Jira Cloud add-in for Outlook. This add-in...

2,549 views 6 15
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you