Categories in Jira Service Desk

Hi All,

I'm migrating from GLPI to Jira Service Desk.

In GLPI, we can configure "categories" for tickets.
For example, we can choose :

  • Account > Password reset
  • Account > Account Update
  • Account > Account deactivation
  • Software > Installation
  • Software > Update
  • ...

How can we configure this in Jira SD. I did some research without understand how it works :)

Thank you in advance

Regards,

Jamel

1 answer

1 accepted

This widget could not be displayed.

All of those are "request types".  You could simply name the types as you have in your question, but it might work better to have a different portal for each group (so, an account portal, a software portal and so-on)

Understood thank you Nic

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