Card's time in column incorrect

[Kate Reeder]

Any idea what might be causing this? We are using Jira software through the cloud on a company managed, kanban project, I am the org admin. When we hover on the card on the board, it shows 7 days in column, but the status was only changed 22 hours ago, which is confirmed when we look at the history in the ticket. This kanban column only has one status aligned with the column.

why would the card show erroneous days in column? Images below.

[Trudy Claspill · Accepted solution]

Hello @Kate Reeder 

Was that issue ever previously in that status/column, or is this the first time it has been there?

[Bill Sheboy]

Yes, and...from the documentation:

If you move an issue to a column where it's previously been, the indicator provides the cumulative number of days that the issue has been in that column.

For example, you move an issue to the In progress column, and it stays there for two days.

You then move the issue to the Code review column, and it stays there for one day.

During code review, you receive feedback, which requires more development work. So, you move the issue back to the In progress column, and it stays there for one day.

In this example, the dots will reflect the cumulative value — which was three days — that the issue was in the In progress column.

https://support.atlassian.com/jira-software-cloud/docs/customize-cards/#Using-days-in-column

UPDATED: to show the Jira Cloud documentation information.

[Kate Reeder]

Thank you @Trudy Claspill and @Bill Sheboy!! This explains it! 

[Ashish Bijlwan]

Hi @Kate Reeder Image is not attached, please could you attach for history

[Ashish Bijlwan]

Thank you for attaching the image