Go to admin, users, look the user up and click reset login count.
The account is locked by too many bad password attempts. It seems that this can sometimes happen by itself.
Some system configs with ldap appear to stop the users captcha reset from working.
The message just means that the user has failed to login x number of times (configurable in the admin area of Jira) so that the next attempt will require entering the Captcha info as well as password.
Captcha is the spam prevention feature that makes a person enter text or numbers displayed as a graphic, to prove they are human and not a spambot
Sometimes, the captcha reset by the users do not work. These users have well entered the captcha as well as the good password.
- Is there something to do, to workaround automatically this problem ?
In our company, the load of users sending requests to our support to ask to unlock their account is too high.
Thank you for your hekp.
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