Cant change assignee via screen

I have a screen in the my JIRA. There is a lot of fields can be changed through it. One of this fields is "assignee". I have admin permissions, but when I change assignee in this screen and press "Ok" assignee not changing. JIRA 6.1.5

PS Sorry for my English

4 answers

1 accepted

0 votes
Accepted answer

Please check catalina.out and atlassian-jira.log files for any errors when you click OK.

Also - how do you change assignee? Do you start typing and then click on assignee name? Or just type it's name.

Does the person to which you change "assignee" have permission "assignable user" for project in which you change it? If users don't have "Assignable user" permission to project, you can't set him as assignee.

Try following syntax in dbconfig.xml <url> section:

jdbc:oracle:thin:@(DESCRIPTION=
(LOAD_BALANCE=on)
(ADDRESS_LIST=
(ADDRESS=(PROTOCOL=TCP)(HOST=host1) (PORT=1521))
(ADDRESS=(PROTOCOL=TCP)(HOST=host2)(PORT=1521)))
(CONNECT_DATA=(SERVICE_NAME=service_name)))"

After @ you should write service name database definition from your tnsnames.ora

I am clickng on one of the users. This user has the "assignable user" permission.

Cant find anything in the logs

Is there any chance that there is a post-function in workflow transition which changes it back?

Also - you may have custom field "assignee" and you change the other one...

Dose assignee change show up in issue history?

I have no custom field and there is no post-function.

Yes, I see change in history

So the assignee is not changed for issue, but history shows that it is changed and never changed back? Is it so?

Interesting effect.

I have two users (A and B)

After creating issue A become assignee because he is default assignee.

Then I use my screen and change assignee: now it is B. Status changed too

After that I see that status is changed, but assignee not.

And I see in history that status was changed and assignee was changed. But assignee was changed from B to A!

What happens if you click edit and change assignee?

That was post-function in my workflow

0 votes
Tarun Sapra Community Champion Apr 01, 2014

In your project admin section, do you have the right permissions for th operation -

Assign Issues
Ability to assign issues to other people.

There might be a group/ role which can do the above operation are you part of that group or role.

Yes, I have this permission

0 votes

Hi Alexey,

In my opinion, the issue is related to the used workflowf. Are you sure that the workflow has been published?

Regards,

Fabio

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