Cant change assignee via screen

[Alexey Borisov]

I have a screen in the my JIRA. There is a lot of fields can be changed through it. One of this fields is "assignee". I have admin permissions, but when I change assignee in this screen and press "Ok" assignee not changing. JIRA 6.1.5

PS Sorry for my English

[Andris Grinbergs · Accepted solution]

Please check catalina.out and atlassian-jira.log files for any errors when you click OK.

Also - how do you change assignee? Do you start typing and then click on assignee name? Or just type it's name.

Does the person to which you change "assignee" have permission "assignable user" for project in which you change it? If users don't have "Assignable user" permission to project, you can't set him as assignee.

[Andris Grinbergs]

Try following syntax in dbconfig.xml <url> section:

jdbc:oracle:thin:@(DESCRIPTION=
(LOAD_BALANCE=on)
(ADDRESS_LIST=
(ADDRESS=(PROTOCOL=TCP)(HOST=host1) (PORT=1521))
(ADDRESS=(PROTOCOL=TCP)(HOST=host2)(PORT=1521)))
(CONNECT_DATA=(SERVICE_NAME=service_name)))"

After @ you should write service name database definition from your tnsnames.ora

[Alexey Borisov]

I am clickng on one of the users. This user has the "assignable user" permission.

Cant find anything in the logs

[Andris Grinbergs]

Is there any chance that there is a post-function in workflow transition which changes it back?

Also - you may have custom field "assignee" and you change the other one...

[Andris Grinbergs]

Dose assignee change show up in issue history?

[Alexey Borisov]

I have no custom field and there is no post-function.

Yes, I see change in history

[Andris Grinbergs]

So the assignee is not changed for issue, but history shows that it is changed and never changed back? Is it so?

[Alexey Borisov]

That s right

[Alexey Borisov]

Interesting effect.

I have two users (A and B)

After creating issue A become assignee because he is default assignee.

Then I use my screen and change assignee: now it is B. Status changed too

After that I see that status is changed, but assignee not.

And I see in history that status was changed and assignee was changed. But assignee was changed from B to A!

[Andris Grinbergs]

What happens if you click edit and change assignee?

[Alexey Borisov]

That was post-function in my workflow

[Sorin Sbarnea (Citrix)]

Could it be this bug https://jira.atlassian.com/browse/JRA-40142 ?

[Sorin Sbarnea (Citrix)]

Maybe this https://jira.atlassian.com/browse/JRA-40142 ?

[Fabio Racobaldo _Herzum_]

Hi Alexey,

In my opinion, the issue is related to the used workflowf. Are you sure that the workflow has been published?

Regards,

Fabio

[Tarun Sapra]

In your project admin section, do you have the right permissions for th operation -

Assign Issues
Ability to assign issues to other people.

There might be a group/ role which can do the above operation are you part of that group or role.

[Alexey Borisov]

Yes, I have this permission