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Cant assign a member to Site admin /administrator group


I keep getting below error when I try to add users to site admin or administrator role. As per my understanding these groups arent based on "service desk license". 

"Error: You have reached the maximum number of users for your plan, To add this user upgrade your plan."

Can someone please help me, this has become a blocker for us. 

2 answers

We have the exact same issue. We have over 90 licenses still available. Is there a limit on the number of administrators we can have? We have 17 right now (not ideal, but we're working on that).


The issue is that JIRA defaults everyone to service desk user group. Please check that. I had changed that setting and as well created another group for site admin. That did the trick and we were able to use service desk license independently

We've removed service desk/service management as a default user group actually. But the issue is in Jira Software cloud. 

0 votes
Mikael Sandberg Community Leader Jan 13, 2020

If you add a user as site admin you give them admin permissions to all your Atlassian tools, and they will be counted towards your license count, that is why you get the error message.

I removed some admins and still cannot assign a user as an admin. What’s going on? I’m on the premium plan

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