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Cant assign a member to Site admin /administrator group

Hi,

I keep getting below error when I try to add users to site admin or administrator role. As per my understanding these groups arent based on "service desk license". 

"Error: You have reached the maximum number of users for your plan, To add this user upgrade your plan."

Can someone please help me, this has become a blocker for us. 

1 answer

0 votes
Mikael Sandberg Community Leader Jan 13, 2020

If you add a user as site admin you give them admin permissions to all your Atlassian tools, and they will be counted towards your license count, that is why you get the error message.

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