It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cannot uninstall app

I was developing custom app for JIRA. At some point i decided to rename the app but for some reason i am unable to remove the app.


Steps i have tried: 

I cleared plugin caches in home directory but i did not help.

I can't see these plugins in installed plugins directory as well.

Did restart JIRA.

Renamed project and upload it again.

It says : This app couldn't be loaded. It has one or more errors that prevent it from being enabled.

Manage apps - Jira.jpg

When i try to upload app again it throws error: 

PortfolioManagement: Install Plugin
: Upload failed --- {"type":"INSTALL","pingAfter":100,"status":{"done":true,"statusCode":200,"contentType":"application/vnd.atl.plugins.task.install.err+json","sub
ks/3e54dc48-eb7f-43c7-b184-08827892e2c5"},"timestamp":1574846386627,"userKey":"JIRAUSER10000","id":"3e54dc48-eb7f-43c7-b184-08827892e2c5"} -> [Help 1]


atlassian-jira.log error:


com.atlassian.upm.spi.PluginInstallException: Unknown error, plugin not installed
com.atlassian.upm.spi.PluginInstallException: Unknown error, plugin not installed
        at com.atlassian.upm.core.install.AbstractPluginInstallHandler.installArtifact(
        at com.atlassian.upm.core.install.JarPluginInstallHandler.installPluginInternal(
        at com.atlassian.upm.core.install.AbstractPluginInstallHandler.installPlugin(
        at com.atlassian.upm.core.install.DefaultPluginInstallationService.execute(
        at com.atlassian.upm.core.install.DefaultPluginInstallationService.install(
        at com.atlassian.upm.install.UpmPluginInstallationService.install(
        at com.atlassian.upm.core.async.AsynchronousTaskManager.executeTask(
        at com.atlassian.upm.core.async.AsynchronousTaskManager$
        at com.atlassian.upm.core.async.AsynchronousTaskManager$
        at                                                                                                                               at java.util.concurrent.ThreadPoolExecutor.runWorker(
        at java.util.concurrent.ThreadPoolExecutor$                                                                                                        at




2 answers

1 accepted

0 votes
Answer accepted

I changed some classes in source code then installed plugin again succesfully after that i was able to uninstall. Still do not know the initial reason though

Hi @Berk_Karabacak , 

Welcome to Atlassian Community. 

Can you please try doing the same in the safe mode ?

If you look at all the logs, then it may point to one of the classes in your plugin. 

Also, please check if your JIRA version is accepting all the classes you have build. 

Amith Mathur

Sadly it did not help

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you