Cannot tag other users in issues Edited

Hi there,

I recently joined the current company and they use JIRA to manage all IT projects.

I found I could not tag anyone in any issue using @. but all other colleagues are able to do so.

I tried Chrome 60, Safari 10.1.1 and Firefox 56 but with no luck.

May I ask what kind of JIRA settings my manager or I should enable?


1 answer

1 accepted

Dear Carter Zhou,

Could it be that you do not have the "Browse Users" permissions? You need this to be able to mention users. Check with your manager if this is the case.

You can find them here;

  • Choose > System
  • Select Global Permissions to open the Global Permissions page, which lists JIRA's global permissions.

Friendly Regards,

Jeremy Mooiman

Hi Jeremy,

Thank you very much for the answer. I'll check with my manager.

Kind regards,


Jeremy Mooiman Community Champion Oct 05, 2017

Dear Carter,

Glad I could be of service! I see that you have accepted the answer, I assume that it has been fixed now then :-).

Friendly Regards,

Jeremy Mooiman

Dear Jeremy,

Yes, I can tag now. Thank you so much for the solution.

Kind regards,


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