Cannot tag other users in issues Edited

Hi there,

I recently joined the current company and they use JIRA to manage all IT projects.

I found I could not tag anyone in any issue using @. but all other colleagues are able to do so.

I tried Chrome 60, Safari 10.1.1 and Firefox 56 but with no luck.

May I ask what kind of JIRA settings my manager or I should enable?

Cheers.

1 answer

1 accepted

This widget could not be displayed.

Dear Carter Zhou,

Could it be that you do not have the "Browse Users" permissions? You need this to be able to mention users. Check with your manager if this is the case.

You can find them here;

  • Choose > System
  • Select Global Permissions to open the Global Permissions page, which lists JIRA's global permissions.

Friendly Regards,

Jeremy Mooiman

https://www.prepend.nl

Hi Jeremy,

Thank you very much for the answer. I'll check with my manager.

Kind regards,

Carter

Jeremy Mooiman Community Champion Oct 05, 2017

Dear Carter,

Glad I could be of service! I see that you have accepted the answer, I assume that it has been fixed now then :-).

Friendly Regards,

Jeremy Mooiman

Dear Jeremy,

Yes, I can tag now. Thank you so much for the solution.

Kind regards,

Carter

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

148 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you