Cannot sign in to Jira app in my ipad

The secon steps verification failed due to operated in ipad.

1 answer

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Hi Rinaldo,

I tried to login using the official app on my iPhone and did not run into any issues so I have a few questions and a couple tests:

  • What application are you using on your iPad, e.g. Mobility for Jira, Jira Cloud, etc.?
  • What is your Cloud URL?
  • What 2FA app are you using?
  • Are you using GSuite or a regular email address to login?

At this point please:

  1. Try another iPad
  2. Try an iPhone
  3. Try another account

Please provide the answers to the above questions and the results of the tests and we'll go from there.



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