Cannot share ZenDesk ticket to scrum project.

Our hosted instance of JIRA seems to be properly integrated with our hosted instance of ZenDesk. When I try to share tickets, I can only share tickets from Zendesk to JIRA projects that are in the Kanban format but I cannot share tickets to Scrum projects.

When I try to share a ticket with a Scrum project, the sharing drop down in Zendesk shows it is shared with JIRA but no ticket is created on the JIRA end. Additionally the Apps side bar says this ticket is not currently associated with a JIRA issue.

1 answer

Not sure the use case for linking a zendesk ticket (user interactions) with a scrum board (planned user stories) makes much sense to me, and it is possible the authors of the ZenDesk integration focused on the kanban board UI for that reason.

You may also want to check the filter and settings for the scrum board to be sure no issue types are being exlcuded.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,758 views 18 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you