Our hosted instance of JIRA seems to be properly integrated with our hosted instance of ZenDesk. When I try to share tickets, I can only share tickets from Zendesk to JIRA projects that are in the Kanban format but I cannot share tickets to Scrum projects.
When I try to share a ticket with a Scrum project, the sharing drop down in Zendesk shows it is shared with JIRA but no ticket is created on the JIRA end. Additionally the Apps side bar says this ticket is not currently associated with a JIRA issue.
Not sure the use case for linking a zendesk ticket (user interactions) with a scrum board (planned user stories) makes much sense to me, and it is possible the authors of the ZenDesk integration focused on the kanban board UI for that reason.
You may also want to check the filter and settings for the scrum board to be sure no issue types are being exlcuded.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs