Cannot save changes in Jira Project Plan because of Workflow validators

[Richard Tjong]

Hi all!

I´ve set up workflow validators for some required fields when creating new issues (to ensure data quality for our project).

However, when we want to review and save changes to multiple issues in our Project Plan, we encounter that the validator wants us to fill in the required fields even though the reporter has already done so.

Is there a way to still save the changes without removing the validators in the workflow?

[Jack Brickey · Accepted solution]

Which Validator are you using and on what transition? You mentioned that you added the validator to the create event. If that is true, then updating issues should not come in to play as far as your validator's are concerned. Regarding which validator you used, there is one that requires the field not be empty there is another that requires that it be updated during the transition. I think you want the former.

[Richard Tjong]

Hi Jack,

It was when one of my colleagues wanted to save changes in the Project Plan of about 100 issues that we noticed that during the import the validator error notifications would appear.

This occured even though my colleague had populated these fields when creating the issues in the first place, we have the Field Required Validator. However, saving these issues in the Project Plan triggered the validators and we also noticed that the requried fields were empty.

[Jack Brickey]

I recommend temporarily removing validators when you are importing.

[Richard Tjong]

Thank you Jack, this is what we resorted to in the end as a work around.