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Cannot make a JIRA REST API request (returning HTML?) Edited

Mylan Connolly Apr 18, 2018

Hello all,

I am trying to make some REST requests for my Jira Cloud instance and it doesn't seem to be working. Here are the steps I have taken:

  1. Created an API token
  2. Created the base64-encoded basic authentication header value (in my case, I used something like `echo username:api_token | base64` and stripped the last 4 characters to match the example given here.
  3. Make a curl request like shown below:
curl -D- -H 'Content-Type: application/json' \
-H 'Authorization: Basic [base64 value here]' \
-X GET \[issue key]

The response I get back appears to be an HTML unauthorized request page that has a link back to the Jira home page.

Is there some sort of authorization I need to do outside of creating an API key? The user account that I'm using has access to the project and issue I'm trying to fetch.

1 answer

1 accepted

2 votes
Answer accepted
Dario Bonotto Atlassian Team Apr 19, 2018

Hi @Mylan Connolly

If you have created an API Token, then please run the request as it follows:


(you can avoid the content type since it is just a GET request and you could avoid specifying the -X GET as well but I have put it there in order to avoid confusion :) )

For further details please see:


I hope this helps

Mylan Connolly Apr 19, 2018

Thanks for the help, that seems to have done the trick.

The documentation on that page seems to contradict the documentation here, however your solution works. Thanks again!

Dario Bonotto Atlassian Team Apr 19, 2018

I believe the documentation needs indeed to be fixed since in the "Simple Example" section it provides the same curl request but it is not specifying you need to use the email address instead of the username:

Mylan Connolly Apr 20, 2018

Yeah I think that was the confusion I ran into; this whole time I was using the username field instead of the email address. When I corrected the actual code in my program (that the curl request was emulating), all I had to do was change the configuration to use an email address instead of a username).

Thanks again!

Dario Bonotto Atlassian Team Apr 20, 2018

You are very welcome, I am happy to know this helped.

Have a nice weekend!

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