Suddenly getting a 'Cannot get default template' pop up error on every ticket on my project each time I open or refresh the page. Anyone know what causes it? I'm guessing someone in my organisation has tweaked a 'system' level field and it's affected everyone's projects, but I can see nothing that's changed on my ticket set up..
Hi @Dom Bull
Is this still impacting you? If so, is it just your project / your session or is it impacting all users?
A screenshot might assist us in verifying the error :)
Edit 04/08/20: Its been found that the "Smart Checklist" app can cause this error. If you come across this question and have this app, try disabling this first.
It's worth investigating any relationship between users who can and users who cannot create issues - look for things such as:
^ Finding the common point of origin will help decipher the reason this happens.
Alternatively try contacting Atlassian directly via https://support.atlassian.com/
If you do contact support, let us know how to fix it so other users know for the future :)
If using Smart Checklist is problematic, then you might look into other apps (including free ones) in Atlassian Marketplace: https://marketplace.atlassian.com/addons/trending?query=checklist
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