Cannot create project link between JIRA and Confluence onDemand


We use onDemand JIRA & Confluence. Both have Application Links configured to each other properly.

I successfully linked a JIRA project to a Confluence one. After - on Confluence - I migrated the Confluence project into a new one (and removed the old one), I deleted the project link from within JIRA.

At this point, the page "Manage Project links" on my JIRA project doesn't show any link - which is what I expected.

Now, when I try to add a link from my JIRA project to the newly created Confluence project, I get an error message, saying:

"Sorry, there are no links for this user available, check your permission configuration of the remote application."

I am member of the default administrator group, so I wonder what's going on here. Logging out and back in again didn't change the behavior.

Also, could you point me to an explanation of benefits of linking projects across the two applications? I found a lot of "how to" documentation, but no "why" :-)



1 answer

1 accepted

0 votes

I don't know about onDemand but there is a bug in downloaded version which prevents admins from adding a Confluence space link from JIRA. The other way works fine. Go to the confluence space and add a JIRA project link. That will also give you the option to create a link back from JIRA.

Maybe you can try that and see if it works.

Hi Jobin, thanks, that did it (actually the JIRA project was already linked from Confluence).

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,889 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot