Cannot create JIRA ticket from Zendesk

[Viraj Samarasekera]

I have integarted JIRA V7.11.0 with Zendesk using Zendesk Support for JIRA plugin. But I cannot create JIRA ticket from Zendesk. 

JIRA ticket creation form does not show IssueTypes and therefore I cannot create the JIRA ticket from Zendesk. 

What is the reason for this ? How to solve this issue ?

Regards,

Viraj

[francis]

Hi @Viraj Samarasekera ,

Did you consider one of the issue synchronisation solutions - check query here?

One of these apps - Exalate - allows synchronizing between Jira and Zendesk (but also Jira, Github, ServiceNow, HP QC and more to come).  It provides a number of capabilities such as

• Multiple bidirectional connections
  You can link a single Zendesk instance with multiple other instances (Jira (all deployment models), ServiceNow, Github, ... and more to come), or link a single Jira with multiple Zendesk instances (or any permutation you can imagine)
  
  
• Completeness
  Whenever you exalate an issue to Jira, you can send over the complete ticket history (all comments, descriptions ...).  And comments are copied over as if they have been created locally.  Status synchronisation is possible also on Jira Server
  
  
• No dependencies between the different instances
  The target project is selected on the Jira side.  Whenever you need to make a change in your Jira configuration - you can do it without affecting the synchronisation agreements.
  
  
• Private to Public bidirectional synchronisation
  Your Jira Server doesn't need to be exposed to the internet to make bidirectional synchronisation possible. 

Let us know if you would like to see it in action - we're here to demo the capabilities of Exalate  and to discuss your requirements - just select a convenient timeslot here

Psst - Obviously I'm with the exalate team :-)

[Dave Theodore [Coyote Creek Consulting]]

Is your Jira Server instance exposed to the internet so that Zendesk can connect to it? This is required in order for things to work.

[Viraj Samarasekera]

Yes, Dave the JIRA server instance is exposed to internet.

[Tejasree Padmavathi P]

Hi @Viraj Samarasekera

Facing same issue, how did you resolve this?

Thanks,

Tejasree

[Sina Loghavi]

Hey guys @Viraj Samarasekera @Tejasree Padmavathi P 

Were you able to solve this? Im having the same problem....

Thanks!