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Cannot copy paste images from Jira Issue Description to Jira Issue Description


The copy-paste image functionality works fine when using, for example, the Windows Snipping Tool to do the Copy part of the operation, then Pasting the image within a Jira Server 7.7.1 issue description.

However, when I try selecting a Description which contains images, copying, then pasting in the Description of another Jira issue, everything looks right until I hit the Save button.

The images then get replaced by an Image Not found icon.

I have looked at the resolved issues in subsequent versions but have not seen anything. 
For now, the workaround is using said Snipping Tool for the images.

Can anybody help out with this issue?




1 answer

Hey Philippe,

When you have an issue on an issue does the file show up under the "Attachments" section of the ticket?

If so that would be the reason your issues aren't appearing as you have to attach the actual file to the new ticket as well.

Hope this helps,


Hello Tyler,

no they do not show up. I know this is the issue, however Jira does automatically create the attachment when I do the scenario from Snipping Tool so it would be nice if it did the same on a Jira to Jira scenario.

If you're copying the Description from the issue could you just clone the issue?

That may bring over the attachment as well.

For now the workaround is:

  1. Copy text block
  2. Paste text block
  3. Snip image
  4. Paste image
  5. Repeat

And I'd like it to be:

  1. Copy text block and images
  2. Paste


The thing is that our workflow involves feature issues which have links and content that get kept up to date as improvements upon them get delivered so the clone workflow doesn't work either.

you can skip the snip part by just right clicking the image in the source issue and selecting "Copy Image" if your browser/OS supports it.  Then just paste to the new issue as you do if you grabbed from a snip.

Doesn't cut down your steps but eliminates launching a seperate app.

Thanks for the tip Randy, but using Chrome or IE I get the same result when I do a Copy Image.

Like Chris likes this

It's been a couple years since this was first posted, I'm experiencing the same issue. I have a script that generates a Jira ticket, then adds an image as a comment, and then I need to copy the image and paste it into an email. However, as of now, I still need to open the image and use the snipping tool or download the image and attach it.

I'm not able to just right click > copy image, like I can on any other website/image, then paste into word/outlook.

I saw an article about the trusted settings in Word, however when I checked I was already setup the way Atlassian recomends.

So I'm wondering if anyone was able to come up with a fix for this or not.

Like # people like this

Hello - please upvote if you think this is relevant.
Thank you!

Like # people like this

I have no fix.  I have been cutting and pasting images into JIRA descriptions and comments for years.  Today for no apparent reason it simply stopped working.  I have cleared settings, logged out and back in, and confirmed I can paste into other applications.  This is super annoying and a major JIRA bug for a software that is supposed to save time.  Adding everything as attachments sucks.

Like rimidalv likes this

Still seeing this issue, As above I can paste once the image has been copied in a snipping tool . Cannot drag, or standard copy any images into replies. And as canned responses are not included in Jira, I cannot save useful repeated actions either, so these steps have to be repeated

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