Cannot copy paste images from Jira Issue Description to Jira Issue Description

Philippe Grégoire August 3, 2018

Hi,

The copy-paste image functionality works fine when using, for example, the Windows Snipping Tool to do the Copy part of the operation, then Pasting the image within a Jira Server 7.7.1 issue description.

However, when I try selecting a Description which contains images, copying, then pasting in the Description of another Jira issue, everything looks right until I hit the Save button.

The images then get replaced by an Image Not found icon.

I have looked at the resolved issues in subsequent versions but have not seen anything. 
For now, the workaround is using said Snipping Tool for the images.

Can anybody help out with this issue?

 

Regards

 

4 answers

2 votes
Tyler Brown
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August 3, 2018

Hey Philippe,

When you have an issue on an issue does the file show up under the "Attachments" section of the ticket?

If so that would be the reason your issues aren't appearing as you have to attach the actual file to the new ticket as well.

Hope this helps,

Tyler

Philippe Grégoire August 3, 2018

Hello Tyler,

no they do not show up. I know this is the issue, however Jira does automatically create the attachment when I do the scenario from Snipping Tool so it would be nice if it did the same on a Jira to Jira scenario.

Tyler Brown
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August 3, 2018

If you're copying the Description from the issue could you just clone the issue?

That may bring over the attachment as well.

Philippe Grégoire August 3, 2018

For now the workaround is:

  1. Copy text block
  2. Paste text block
  3. Snip image
  4. Paste image
  5. Repeat

And I'd like it to be:

  1. Copy text block and images
  2. Paste

 

The thing is that our workflow involves feature issues which have links and content that get kept up to date as improvements upon them get delivered so the clone workflow doesn't work either.

Randy
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August 3, 2018

you can skip the snip part by just right clicking the image in the source issue and selecting "Copy Image" if your browser/OS supports it.  Then just paste to the new issue as you do if you grabbed from a snip.

Doesn't cut down your steps but eliminates launching a seperate app.

Philippe Grégoire August 6, 2018

Thanks for the tip Randy, but using Chrome or IE I get the same result when I do a Copy Image.

Like Chris likes this
Chris March 4, 2020

It's been a couple years since this was first posted, I'm experiencing the same issue. I have a script that generates a Jira ticket, then adds an image as a comment, and then I need to copy the image and paste it into an email. However, as of now, I still need to open the image and use the snipping tool or download the image and attach it.

I'm not able to just right click > copy image, like I can on any other website/image, then paste into word/outlook.

I saw an article about the trusted settings in Word, however when I checked I was already setup the way Atlassian recomends.

So I'm wondering if anyone was able to come up with a fix for this or not.

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Philippe Grégoire November 26, 2020

Hello - please upvote if you think this is relevant.
Thank you!

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greg_loeffelholz February 9, 2021

I have no fix.  I have been cutting and pasting images into JIRA descriptions and comments for years.  Today for no apparent reason it simply stopped working.  I have cleared settings, logged out and back in, and confirmed I can paste into other applications.  This is super annoying and a major JIRA bug for a software that is supposed to save time.  Adding everything as attachments sucks.

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bcostello
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May 21, 2021

Still seeing this issue, As above I can paste once the image has been copied in a snipping tool . Cannot drag, or standard copy any images into replies. And as canned responses are not included in Jira, I cannot save useful repeated actions either, so these steps have to be repeated

Like Jason Cantrell likes this
1 vote
Matthew December 10, 2023

I'm also seeing this issue. When I copy & paste from an Outlook email, the text pastes fine with its formatting, however the images are all missing. I then have to add each image separately by clicking the individual image within the email, copying, and pasting in the desired location in the Jira card. And when I paste the individual image as described, the "Preview unavailable" image placeholder suddenly appears above the image I just pasted:image.png

0 votes
Amanda Coughlin April 9, 2024

If you create an automation rule you can select the field to copy description and attachment and that worked for me as a quick workaround. StoryAutomation.png

0 votes
Jason Cantrell
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February 16, 2024

This should work, but doesn't:

 

In outlook or email editor:

  • Copy email with bullets, text and graphics.

In JIRA "reply to customer"

  • Paste (which includes all bullets, text and graphics)

 

What I must do:

  • Copy email with bullets, text and graphics.

In JIRA "reply to customer"

  • Paste (which includes all bullets and text) but NO GRAPHICS

In outlook or email editor:

  • Find 1st graphic

In JIRA "reply to customer"

  • Hunt and peck to find exact spot where 1st graphic goes
  • Paste 1st single graphic

In outlook or email editor:

  • Find 2nd graphic

In JIRA "reply to customer"

  • Hunt and peck to find exact spot where 2nd graphic goes
  • Paste 2nd single graphic

In outlook or email editor:

  • Find 3rd graphic

In JIRA "reply to customer"

  • Hunt and peck to find exact spot where 3rd graphic goes
  • Paste 3rd single graphic

Keep going until all graphics are found and pasted in the spot they reside.

 

Atlassian development: if you got annoyed and found it tedious at reading through this simple example IMAGINE how frustrating this is for a user of this product for every email, word document paste or copy that has graphics?

Please fix this.

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