Cannot configure an outgoing SMTP Mail server

The below message is present in the "Restricted Functions in Atlassian OnDemand"
"Atlassian OnDemand comes with an internal SMTP server configured to send notifications. The prefix is not configurable."

What does it convey?.Wouldn't i be able to create outgoing mail in Atlassian Demand?

Please explain in detail.

1 answer

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You can create outgoing mail.  But it has to go through the OnDemand/Cloud email server, you can't use your own services for it.

In JIRA onDemand, If a customer replied back to any issue from him Email it directly posts a comment in JIRA Ondemand for that issue. But in our production version if a customer replies back to any issue via email it goes to a SMTP mail setup by our company

Also in the JIRA OnDemand version that we are using the SMTP outgoing mail is by default set to , Does Atlassian provide any option to change the outgoing mail from to




No, the SMTP setup in there is fixed.

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