Your initial question "subtasks are incomplete, but these subtasks are in another sprint" made me think that there's an easy answer - "no, the subtasks are in the same sprint as their parent issues, by definition, they can't be in another sprint", but this looks a bit more complex than that.
Forget the subtasks for a second. Can you get a definitive list of what is currently in the sprint at the story level? Either check the sprint in the backlog view, or, better, run a search for "sprint = <sprint name>". This will give you a list of the current stories.
Then check this against the list of issues it's giving you in the "incomplete issues" list
I suspect you'll find that the list of issues that are incomplete are:
- In the current sprint you are trying to close
- In the last column on the board (the column Jira recognises as done)
- Have one or more open sub-tasks (not in the last column)
If that is the case, then you've put Jira into a situation it needs your help understanding. You are telling it that these stories are done, but not done, at the same time, and Jira needs to know which one it is before it can close the sprint.
If a story has an open sub-task (which is a part of it), then logically, it cannot be complete, because a part of it is not. But you've marked the story complete.
Solution is to move all the sub-tasks into the done column, OR re-open the story - move it back to any other column.
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