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Cannot assign any users to tickets

Robert Ruben March 22, 2023

I am using the free Jira (10 users or less).  I have created two users (myself and one other).  However, only my name appears on the list of Assignees.  Both of us are auto-assigned as Admin, due to the functional limitations of the free version.  How do I assign him to tasks/tickets?

 

Thank you,

 

Rob

1 answer

0 votes
Derek Fields (RightStar)
Community Champion
March 22, 2023

Welcome to Atlassian community. Have you checked that the other person has the Assignable permission in the project?

Go to Project Settings -> Permissions and use the Permission Helper to see if this person has the Assignable User permission.

Just being an administrator in Jira doesn't automatically give a person permissions in a specific project. However, an administrator cannot be locked out of a project since they can always go in and grant themselves permission.

Hope this helps.

Robert Ruben March 22, 2023

I don't see anything under Project Settings called "Permissions".

Derek Fields (RightStar)
Community Champion
March 22, 2023

Is your project a Team-Managed project or a Company-Managed project?

Robert Ruben March 22, 2023

It is a team-managed project.  Thank you.

Derek Fields (RightStar)
Community Champion
March 22, 2023

That explains why you don't see Permissions - look under Access. Is the other person set there as an administrator? 

Robert Ruben March 22, 2023

Yes, we were both auto-assigned Admin.

Derek Fields (RightStar)
Community Champion
March 22, 2023

I am stumped - you should see both yourself and the other user in the list of available users. I even set up my own free site and tried it there and it worked exactly as expected.

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DEPLOYMENT TYPE
CLOUD
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FREE
PERMISSIONS LEVEL
Product Admin
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