Cannot add certain users to a team

Siddharth Ramesh May 15, 2024

I am trying to create teams based on tech stacks in our organization and am running into some problems while adding certain users to the "Team". I get the below error only for certain users.

Screenshot 2024-05-15 111818.png

This does not happen for the majority of the users and only to a couple of them. We user Azure AD workgroups for permissions and all of them have the same permission group. Any help would be appreciated.

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Chris Rainey
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May 15, 2024

Hi,

The first thing I'd recommend checking is that these users who you received the error for have access to Jira. Can you confirm that these users have Jira product access? 

Siddharth Ramesh May 15, 2024

Yes, they do! They belong to the same jira-cloud-users AD/Atlassian group that the other users are in. I have also confirmed with them that they are able to use Jira like our other users. The only issue I have with their account is adding them to a team.

Chris Rainey
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May 17, 2024

Hmmm. And you've verified that these users you're having issues with have the "Browse Users and Groups" global permission?

Siddharth Ramesh May 23, 2024

That was the issue. The user group was not added to the global permission but only to the project permission. This resolved the issue. Thank you!

Chris Rainey
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May 23, 2024

Perfect! Happy to help :)

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