Hi @Wendy Stanton ,
Is upmcsupplychain an instance that you manage or is this a company that you are a customer from?
If this is your own instance you don't seem to have access to and you'll have to ask an admin of that project/instance to add you (inside your company)
If this is a company you have a service with and you want to raise a ticket with them i suggest contacting them directly to have you add them with that account to the system.
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