Cannot Create "issues" in JIRA from tickets in the jitbit helpdesk

[R_SS Support]

Hi

I am trying to connect jitbit helpdesk system using the API and i am getting the following error:

There was an error connecting to JIRA: 'Index was out of range. Must be non-negative and less than the size of the collection. (Parameter 'index')

 The API credentials i have entered are correct:

JIRA username:
JIRA API token or user password:
JIRA URL (including "https", like "https://blahblah.atlassian.net"):

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

Actually, that error message looks like you have logged in ok, the problem is that your call is asking for an element in an array that can't possibly exist.  (Like having a multiselect list and you want to read one value from it, but instead of asking for "entry 3", your code is asking for "entry -1")

[R_SS Support]

The details entered are all correct as if i do not the incorrect credentials - it gives me error that the credentials are incorrect.

JIRA username:
JIRA API token or user password:
JIRA URL (including "https", like "https://blahblah.atlassian.net"):

[JBoniface]

Were you ever able to resolve this issue?