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Cannot Complete Sprint - Method Not Allowed

Scott Metcalf Nov 10, 2015

I am the administrator of the system and the project lead. I am trying to close a sprint, but when I click on 'Complete Sprint' at the top of the sprint and click 'Complete' I am given the message "Error: Method Not Allowed". I cannot seem to find an answer as to why I cannot close this sprint. Any ideas?

Another issue that could be related is that I cannot remove issues from a sprint. When I attempt to it also tells me "Method Not Allowed".

4 answers

1 accepted

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Answer accepted
Scott Metcalf Nov 16, 2015

It turns out that the issue was caused by either firewall issues related to the installation of a new firewall at my place of work or that JIRA was operating via a proxy setup through IIS on Windows Server 2012. Who knows... it could have been a combination of both of these things. I won't know more until I am able to work with the Network people here to diagnose whether its the firewall or the IIS proxy.

I know this because I decided to disconnect JIRA from the IIS proxy and access it locally on the server. When I did that I was then able to close Sprints, unreleased versions, move issues from the backlog to the sprint scope, etc.

 

===============
EDIT
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Turns out that WebDav was installed on IIS and apparently was hijacking certain REST calls. After I removed WebDav as a feature from IIS everything seemed to work just fine! 

0 votes
James Strangeway Community Leader Nov 10, 2015

Have you moved one or more of the issues to another project?  (you can check by searching for all sprintid's = sprintid that won't close) then bulk edit and remove those that have changed projects.  

Hope this helps.

0 votes
Scott Metcalf Nov 11, 2015

Hmmm. No issues have been moved between multiple projects. There were several project versions that were involved in the sprint, however.

0 votes
James Strangeway Community Leader Nov 13, 2015

A couple of other things you may check.  

Do you have any open sub-tasks?

Do you have multiple projects in the Board filter, one of which you do not have the correct permission to?

Scott Metcalf Nov 14, 2015

Thanks for the help! I did have some open subtasks, but the story was open as well. It was also only for a single project. I did end up figuring out what was going on. I'll include it in a new answer in case anyone runs into the same issue.

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