Cannot Complete Sprint - Method Not Allowed

I am the administrator of the system and the project lead. I am trying to close a sprint, but when I click on 'Complete Sprint' at the top of the sprint and click 'Complete' I am given the message "Error: Method Not Allowed". I cannot seem to find an answer as to why I cannot close this sprint. Any ideas?

Another issue that could be related is that I cannot remove issues from a sprint. When I attempt to it also tells me "Method Not Allowed".

4 answers

1 accepted

This widget could not be displayed.

It turns out that the issue was caused by either firewall issues related to the installation of a new firewall at my place of work or that JIRA was operating via a proxy setup through IIS on Windows Server 2012. Who knows... it could have been a combination of both of these things. I won't know more until I am able to work with the Network people here to diagnose whether its the firewall or the IIS proxy.

I know this because I decided to disconnect JIRA from the IIS proxy and access it locally on the server. When I did that I was then able to close Sprints, unreleased versions, move issues from the backlog to the sprint scope, etc.

 

===============
EDIT
===============

 

Turns out that WebDav was installed on IIS and apparently was hijacking certain REST calls. After I removed WebDav as a feature from IIS everything seemed to work just fine! 

This widget could not be displayed.

Have you moved one or more of the issues to another project?  (you can check by searching for all sprintid's = sprintid that won't close) then bulk edit and remove those that have changed projects.  

Hope this helps.

This widget could not be displayed.

Hmmm. No issues have been moved between multiple projects. There were several project versions that were involved in the sprint, however.

This widget could not be displayed.

A couple of other things you may check.  

Do you have any open sub-tasks?

Do you have multiple projects in the Board filter, one of which you do not have the correct permission to?

Thanks for the help! I did have some open subtasks, but the story was open as well. It was also only for a single project. I did end up figuring out what was going on. I'll include it in a new answer in case anyone runs into the same issue.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

232 views 3 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you