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Cannot Change or Remove Due Date

I have a task ticket with a set Due Date.  I want to remove the due date.  Whenever I remove it and save my changes, the due date disappears; however, when I refresh the screen, the due date reappears.

There are no subtasks on this item.

5 answers

After some tries, I found an easier way:

  • Select date field
  • Backspace
  • Enter

Date stays visible after Backspace but is removed after Enter.

Unfortunately this doesn't work for me. It appeared deleted but when I refreshed browser, date a week before today's date appeared. This is really frustrating.

@Atul_Patil

Is the Due date like the screencapture below before the refresh? duedate_pic.png

I double checked and still works for me in JIRA Cloud.

@Vincent Yes it was like that. But when I refreshed it, I observed that, date a week before today's date was set there. Not sure what is the logic behind that.

@Atul_Patil 

I assume you checked the basic? field not mandatory,...

Did you check the history? It might not all be visible in the new view but you can always check in the old view.

It should have 2 entries (1 clear date, 1 set date).

It will at least eliminate some add-on or script.

Hi!
I also just ran into this and filed a bug which has been verified by Atlassian:
https://jira.atlassian.com/browse/JRACLOUD-69567

Please vote and watch it if you’re interested.

Cheers,
Paul

Change the view to old view and then you can remove the due date field. Shame that Atlassian doesn't support removing it in the new experience view as due to the nature of projects being on hold sometimes, we might need to remove it until it's back on.

Hi ! check if the Schedule Issues permission is already set to the correct group and go into the full issue view and click "edit". Does that still fail?

Thanks for your response.  We do not "schedule issues" and this isn't occurring for any of the task of which I am aware.  Is still fails when editing in full issue view.

Joe Pitt Community Leader May 09, 2018

the schedule issue permission controls the due date

Ah! Ok.  My "schedule issue" permissions are correct.  I am an admin and permissions have been given to the admin role.  Any other ideas?

Joe Pitt Community Leader May 09, 2018

No, I'd open a support ticket with Atlassian

Thanks again.

You can remove the Due Date by editing the field, inserting a letter, e.g. "a" and then click Enter on keyboard.

it is not working for me....

You are right Meg! Some times works, some others not.

I finally found the right way: click on the field so the date is editable, press "End" on keyboard and then backspace and enter.

Like Johnbie Mpinda likes this

it works... thanks :)

Like Aspa Stathi likes this

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