Can you tag a bot in Slack with Jira App?

[Francisco Agustin Cho]

Hi guys, I'm trying to do an automation with Jira and Slack, where if an issue wasn't updated within 72hs it will throw a message tagging a bot + a command.

This bot is an official one from rapid7's insightConnect app.

In slack you can call the bot manually by tagging it (@Bot_Security) but if Jira Server App tags the bot, it just doesn't happen, it appears as normal text, not tagging nor calling the bot.

I know and tried tagging a user with the automation and it works correctly, it seems it doesn't work the same with bots.

Anyone know something about this?

Edit: Let me add some more info. I just remembered that the Jira Automation rule will trigger a workflow transition. This transition has it's own rule that will post a message in a Slack channel.

I know you can post a message with the Jira Automation rule, but did it this way to avoid creating a webhook.

[Sebastian Mondry]

Hi there,

The Automation Send Slack message action simply leverages Slack's API under the hood, which as you can see in terms of mentioning someone (https://api.slack.com/reference/surfaces/formatting#mentioning-users) doesn't offer this functionality for bots. 

Therefore, I believe this is a Slack limitation, that'll hopefully get resolved in future.

Thanks,