Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Can you limit access to JSM based on organization?

Hello all,

I was wondering if there is a possibility to limit an internal user's access in Jira Service Management based on the Organization field set on a ticket. Basically, the user should be able to see only the tickets marked with a particular organization. 

Thank you very much,


1 answer

1 accepted

1 vote
Answer accepted
Dave Mathijs
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 20, 2023

Hi @Horia Stefan 

What you could try is the following:

  1. Create an issue security scheme
  2. Define an issue security level per organization
  3. Define the access per security level via Group
  4. Create an automation rule:
    1. Trigger: Issue created
    2. Condition: Organization equals <value>
    3. Action: Edit issue fields: Security Level

Thank you very much, Dave,

I was thinking something along the lines of security schemes, but I was curios if there is another way.

Thanks again!

Suggest an answer

Log in or Sign up to answer