We are going to set up a Knowledge Base for JIRA Service Desk users. Customers would not be licensed. We also want some staff to have access, but restrict some article just to the licensed staff–no access by customers. Is this possible?
You can do this if the articles you don't wish to share are in a different space. It would be nice if you could set permissions on a page by page basis, but I do not "think" this is currently possible. At least I have not found a way in the brief time I have spent looking into that.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...
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