I love using the various keyboard shortcuts which are made available to us in Jira, for quick navigation/editing of an open ticket.
However, one is particularly problematic: The "i" shortcut which immediately performs an "assign to me" action.
All other shortcuts avaialble will result in non-destructive actions - such as navigating between tickets, opening a dialog for further edits, etc. - or otherwise result in an action which must be confirmed before it is committed. However, this one particular shorcut does not: If the user accidentally hits the "i" key when not in a text-entry field, they immediately have the open bug assigned to them - which may not be as desired, and may result in unexpected notifications, as well as being a bit involved to recover from.
In addition, there is already an "Assign" shorcut ("a") which brings up an edit dialog, and the "Assign to me" action is a simple click (or sometimes, tap of the Enter key) away. This means that the general "Assign" shortcut ("a") - versus the "Assign to me" shortcut ("i") - avoids the potential for unexpected actions, is arguably more powerful/flexible, and is only slightly more-involved to perform.
The problems due to such mistaken keypresses are certainly PEBKAC issues - but it seems that there are manyopportunities for mistakes to impact users, which could be obviated if this action were to be slightly changed, and made a bit "safer".
It would be wonderful if the repeatedly-problematic "Assign to me" shortcut could be disabled, separate from disabling all other shortcuts. Else, perhaps this particular shortcut could be changed to require a combination of modifier keys to be performed (similar to "Submit a form = Ctrl + Alt + s"). Perhaps "Ctrl + Alt + a", to build upon and retain the mnemonic for "Assign"?
A simple change such as this could result in a much-better user experience, and avoid the potential for undesired mistakes.
Hi @Brian Latimer , I know exactly what you mean! At least once a day I change something in Jira by mistake because I've typed something that triggers a shortcut. I wait in fear while the page reloads to see what damage I've caused. ;)
I know this is not exactly what you're after, but for other readers, I found this information about disabling shortcuts on a profile level. https://confluence.atlassian.com/jirasoftwareserver/using-keyboard-shortcuts-939938977.html area. Here's what the on/off toggle looks like in Jira Cloud and how to access it.
Beyond this, I'd suggest submitting your idea as a feature request for Atlassian. You can do that here: https://jira.atlassian.com/ It would be great if there was more flexibility in the shortcuts area.
Have a great day!
Author, Jira Strategy Admin Workbook
Thanks, @Rachel Wright ! Yes, I didn't necessarily want to disable ALL shortcuts - as most are incredibly useful.
But this particular one, usually does (much) more harm, than good. If such "immediate action" shortcuts were a bit more secure behind a multiple-modifier keypress, it wouldn't be an issue.
Per your recommendation, I've gone ahead and logged: JSWSERVER-20994 Here's to hoping it might gain some traction!
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events