Can the assignee of a ticket get "mentioned" notice?

When a user is not the assignee on a ticket and someone else uses an @reference for that person there is a notification sent to the mentioned user (in our downloaded instance subject is "[JIRA] JohnDoe mentioned you (JIRA)").  However, if that user is the assignee, there is no additonal notice (just the notice that assignee and watchers get whenever there's an update).

Is that intentional?  or is there a way to configure our JIRA instance to avoid?


I can see the thinking behind it if its intentional – if the user owns a ticket they're expected to be monitoring it regularly, but in practice if tickets are autoassigned, there's periods where that user has a huge volume of tickets and so may be blocking or avoiding the updates our case we use email rules to surface the "mentioned you" to our inboxes and route the routine notices elsewhere.  We'd love to be able to always see the mentioned notice even if we own the ticket.

2 answers

Yes, is intentional.

If you already have in your notification scheme a rule to send a email to the assignee when a new comment is added to a issue, he will just receive this email, and will not receive a additional email to inform he was mentioned.

Now, if you remove the rule to send a email to the assignee when a new comment is added to the issue from the notification scheme, you will see he will receive the email with the subject 'User mentioned you'.


The main point of JIRA behave like this is to avoid duplicated emails.



0 vote
Joe Pitt Community Champion Apr 23, 2015

I'm a bit confused. Are you looking for 2 emails, one because they were mentioned and one because they are the assignee? Or are you saying if they are the assignee and make the update they aren't getting any email? If the later they probably have their profile set to not get notifications for work they do. 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

243 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you