When a user is not the assignee on a ticket and someone else uses an @reference for that person there is a notification sent to the mentioned user (in our downloaded instance subject is "[JIRA] JohnDoe mentioned you (JIRA)"). However, if that user is the assignee, there is no additonal notice (just the notice that assignee and watchers get whenever there's an update).
Is that intentional? or is there a way to configure our JIRA instance to avoid?
I can see the thinking behind it if its intentional – if the user owns a ticket they're expected to be monitoring it regularly, but in practice if tickets are autoassigned, there's periods where that user has a huge volume of tickets and so may be blocking or avoiding the updates notices...in our case we use email rules to surface the "mentioned you" to our inboxes and route the routine notices elsewhere. We'd love to be able to always see the mentioned notice even if we own the ticket.
Yes, is intentional.
If you already have in your notification scheme a rule to send a email to the assignee when a new comment is added to a issue, he will just receive this email, and will not receive a additional email to inform he was mentioned.
Now, if you remove the rule to send a email to the assignee when a new comment is added to the issue from the notification scheme, you will see he will receive the email with the subject 'User mentioned you'.
The main point of JIRA behave like this is to avoid duplicated emails.
I'm a bit confused. Are you looking for 2 emails, one because they were mentioned and one because they are the assignee? Or are you saying if they are the assignee and make the update they aren't getting any email? If the later they probably have their profile set to not get notifications for work they do.
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